Minimum response time is 2 hours.
Support help line: 1-866-760-2623


The NEXUS card is a trusted traveler initiative from the United States Customs and Border Protection. It was designed to expedite land, air and sea travel for low risk travelers between Canada and the United States.

My NEXUS card won’t work in the NEXUS lane what should I do?

You should call one of the NEXUS Enrolment Centers to report the defect in your card. They will arrange a replacement free of charge.

How long is the NEXUS pass valid for?

NEXUS membership is valid for 5 years. After this time you must renew your membership and pay the appropriate fees.

How do I change my name on my NEXUS card?

You must contact your nearest NEXUS enrolment center or call the CBP Help Desk at 1-866-530-4172 to update your personal details.

I am a permanent resident of Canada. If I have a NEXUS card will I still need a US visa to cross into the United States?

Yes. Even though you are a NEXUS card holder, you must hold a valid US visa if you are a citizen from a country that is not covered by the Visa Waiver Program.

I submitted my application for a NEXUS pass 2 months ago, and would like to know what the status of my application is. Is there a number I should call to receive this information?

You can log onto your GOES account on the GOES website or call the GOES hotline on 1-866-530-4172. They will be able to assist you further.

My wife and I applied for NEXUS cards at the same time. I have been invited for interview but my wife’s application is still under review. Why have we not been processed together?

Each NEXUS application is checked individually with both law enforcement and immigration agencies in the USA and Canada. Some checks are processed faster than others depending on both the agencies’ workload and the individual applicant’s status. If your wife’s application was submitted over 4 weeks ago you should contact the GOES hotline on 1-866-530-4172. They will be able to assist you further.

Do I need to have a passport to get a NEXUS card?

As long as you are a Canadian or American citizen you do not need a passport to get a NEXUS card. However, if you intend to use your NEXUS card for air travel between the US and Canada, you are advised to obtain a valid passport. You can apply for a NEXUS card using your birth certificate, citizenship certificate, naturalization certificate or certificate of Indian Status.

Is it possible to apply for a family NEXUS pass?

No. Each applicant regardless of age must apply individually for a NEXUS card; this includes infant applicants. Canadian and US border agencies screen each individual applicant separately; the reason for this is that within a family there may be a member who does not fit the eligibility requirements.

I am a Nigerian student living legally in Canada on a study visa. Can I apply for a NEXUS card?

No. You can apply for NEXUS if you are a Canadian or US citizen or a legal permanent resident card holder who has spent the past three years in Canada, the US or both countries.

I was convicted of a DUI offence 7 years ago. Am I eligible for a NEXUS card?

It is unlikely that you will be approved for a NEXUS card. Applicants with criminal records of this nature are usually denied a NEXUS card because they do not meet the low risk requirement of the program. Applicants with criminal records should obtain a pardon before applying for NEXUS.

My wife and our two children have applied for NEXUS cards. Will we be able to attend the interview as a family or will the children have to have separate interviews?

You will all be able to interview as a family, but when you book your interview you will each have to book separately for the same day and for consecutive time slots. When you arrive for the first interview the border official will see you all together.

What documents must I take to my NEXUS interview?

You must take all of the documents listed on your letter of conditional approval. You must also take your conditional approval along to the interview. In addition to this, some enrolment centers require additional documentation, which is listed at the time you book your interview. Generally, the documents are your passport, PR card or US visa (if relevant), drivers license, proof of address and any other document you used to apply for your NEXUS card e.g. birth certificate, citizenship card etc.

Can I schedule my NEXUS interview at any enrolment center in the country or must I use the one closest to my home?

You can schedule your NEXUS interview at any NEXUS enrolment center in Canada or the US. NEXUS enrolment centers are located on both sides of the Canada-US border and at major airports in Canada.

I was unable to have an iris scan at my NEXUS interview. Can I still use the card for air travel?

No. You must contact an enrolment center with iris scanning facilities in order to use the card when you fly. You should call the NEXUS hotline on 1-866-530-4172 to find out which locations offer this facility then make an appointment directly.

Can I use my NEXUS card instead of a passport to cross the Canadian border?

Yes, provided you are a Canadian or American citizen. The NEXUS card conforms to all the requirements of the Western Hemisphere Agreement. It is recognized by border officials as proof of identity and citizenship. If you are a permanent resident you must still travel with your passport and PR card and valid US visa. If you are travelling by air you should travel with your passport even if you are a Canadian citizen.

I am separated from my husband and want to apply for NEXUS cards for my children. Will they be approved or does my ex husband have to agree to them having NEXUS cards?

When you file you NEXUS application one parent or guardian has to give parental consent. However, when you attend your NEXUS interview with the children, the border official may ask for documentation proving custody or consent from the other parent for the children to travel abroad. Additionally you may be asked for this proof by border guards every time you cross the border or leave the country, so it is advisable to get a notarized letter of consent from your ex husband before applying.

How much does it cost for a NEXUS card?

Adult applicants aged 18 years or over must pay a $50 fee at the time they submit their application. Children under 18 do not have to pay this fee.

How long does it take to get a NEXUS card?

The process from start to finish depends on which enrolment center you wish to book for your interview. From submitting your application to Conditional approval usually takes up 4 to 6 weeks. After this time, if you meet the program requirements, you will receive a conditional approval letter inviting you to book an interview. Some interview centers, namely those located at land border points of entry have immediate interview slots, whereas those located in airports tend to be booked months in advance. Once you have had your interview and have been approved for the NEXUS program your membership card should arrive in the mail within 7 to 10 days after your approval.

My passport expired and I have a new one. How do I update my information?

You can update your passport or permanent resident card by logging onto the GOES website using the ID number and password that you used to enrol in to the NEXUS program. If the document was not used to apply for NEXUS, you must call or visit an enrolment center to make the change.

We are planning to travel to the US with some friends who are not NEXUS card holders. Can we still use the NEXUS lanes?

No. Every member travelling with you must be a card holder in order for you to use the NEXUS lane. If you attempt to use the NEXUS lane with non-members or you attempt to drop off non-NEXUS passengers before you pull up to the NEXUS kiosk, your cards will be revoked, you will loose your trusted traveler status and you will not be able to apply for a NEXUS card again.

If I am renewing my Canadian passport, does the application for a NEXUS card become a separate issue and what is the general turn around time to get a NEXUS card. Born in Alberta, live in Alberta 50+ years? Thank you

To renew your passport please visit Passport Canada

The application for a NEXUS card needs to be submitted separately. To qualify for NEXUS you need to be a ‘citizen or permanent resident of the United States or Canada, have resided in either or both countries for the past three years and who pass criminal history and law enforcement checks’.

You can apply to NEXUS online using the Global Online Enrollment System (GOES).

Once the application is submitted it takes on average 3-4 weeks to receive an approval notification from Canadian Border Services Agency. If you are approved you will need to attend an interview at one of the Nexus Enrolment Centers. After the interview it takes on average 10 business days to receive the Nexus Card.

Hi, I'm submitted my nexus application 5 weeks ago, received a phone call 17 days ago asking for more information, how do I find out the status?

If you have submitted your Nexus application direct to Canada and Border Services Agency, please telephone: Service in English: 1-800-461-9999 or email

If you have applied via a third party organisation you would need to contact them. Please note if you are unsure on how you applied, please check your credit card statement for the name of the company.

What documents do I need for a nexus card; do I have to have a visa or passport?

You may qualify to participate in NEXUS if you are a citizen or permanent resident of Canada or the United States and have lived in Canada and/or the United States continuously for the last three years.

To apply you are required to provide proof of citizenship and admissibility (one of the following):

Valid passport, Birth certificate, Canadian citizenship certificate (with photo) or card, or Certificate of Indian Status

You are also required to provide proof of current place of residence (one of the following):

Valid driver's license or Provincial identification card

I am a British citizen with a British passport, however, I am a Permanent Resident of Canada and hold a valid PR Card. Do I qualify for a NEXUS card and what documents would I need?

You may qualify to participate in NEXUS if you are a citizen or permanent resident of Canada or the United States and have lived in Canada and/or the United States continuously for the last three years.

You will need to submit your application on the GOES (Global Online Enrolment System) or visit  for a step-by-step guide

Please have ready the following documents before applying:

Proof of citizenship and admissibility (one of the following).

A valid passport, birth certificate, Canadian citizenship certificate (with photo) or card

Proof of current place of residence (one of the following).

Valid driver's license, other provincial identification card, other federal identification card.

My husband permanent card was expired but he already apply for the renewal my question is can my husband apply for nexus pass?

Thanks. To participate for a NEXUS pass you have to be: A citizen or permanent resident of Canada or the United States Your husband will have to wait for his Permanent Resident Card before applying.

How long it takes to get a nexus card? I need to travel to Canada by Sunday.

Once you have applied for your Nexus Card via The Global Online Enrollment System, qualified applicants are required to travel to a NEXUS Enrolment Center for an interview. Average time to receive an approval notice for an interview is 4 weeks. If you are approved for the card, it will be sent to you by mail which takes around 10 days after your approval.

I am a US citizen with a US Passport. I will be working in Toronto from now until June of next year. I will most likely be travelling every other week Monday through Thursday. Do I need a work VISA to get the Nexus card?

As a US citizen you may qualify to participate in Nexus.

Please note you may not qualify if you intentionally provide false or incomplete information on your application, have been convicted of a criminal offence or you have a recorded violation of customs, immigration or agriculture law.

Both Canada and the United States must approve your application for you to become a member of NEXUS. If you do not meet all of the requirements, your application will be denied.

Regarding a work permit for Canada you may be exempt; it is recommended you contact your local Canada visa office:

Is there a Global Entry agreement between UK and Canada?

Currently the agreement is between Canada, United States of America and the Netherlands (Schipol International Airport only). You must enter the UK or Canada through the traditional customs process.

What is the contact information is your nexus card is stolen or lost?

After your initial program membership application has been approved within the Global Online Enrolment System (GOES), you may request a replacement for a lost or stolen card. When you login to your GOES account, an additional link is provided to replace your card. You will need to wait for conditional approval notification before scheduling an interview. There is a non-refundable $25 US application fee to replace your Nexus Card (that has been lost or stolen)

Can a Canadian with a Nexus card use the Global entry kiosk entering and leaving Orlando (MCO) Airport?

You are not permitted to use your Nexus card at the kiosk; you must use your passport at the Global Entry kiosks in airports. In order to use your passport at the Global Entry kiosks you must provide 10-fingerprints and passport information to the U.S. Customs and Border Protection (CBP) program. Contact Nexus for more information: 1-800-461-9999

I have to renew my NEXUS card (it expire in July), is there a site to go to for an application?

To renew your Nexus Card please visit Canada Border Services Agency for a step-by-step guide:

We sent you our applications for Nexus cards over 2 months ago. Cheques have been cashed. We are waiting for a call for an appointment time for our interview. Please advise approximate date we can expect a call or an email from you.

If you applied directly on the Global Online Enrolment System (GOES), the current average processing time is 8-10 weeks. If you applied through a private company the time –frame could be longer.

Please note GOES is the official government processing site for Nexus Applications.

For more information about the status please contact the NEXUS hotline (Canada Border Services Agency): 1-800-461-9999

The company I work for is going to have an extended trial in Canada, and wanted us to apply for a NEXUS card. We have an employee that had a DUI over 17yrs ago, can he still apply for a NEXUS card. At this time he has no issue entering Canada.

You can apply for a NEXUS Card, but there is a chance the application could be denied. The final decision with all applications is with Canada Border Services Agency (CBSA). Please note both Canada and the United States must approve your application for you to become a member of NEXUS.

How do I find out my application status for nexus?

Once the initial processing of your application is complete (using GOES), you will receive a pending review status. The average processing time is 6-8 weeks and you will get notification from Canada Border Services Agency (CBSA) to set up an appointment for an interview at a NEXUS Enrolment Centre. Please note once your information is submitted you will have to wait for CBSA to contact you, there is no option to check the status of your application.

If I am in the Global Entry program, can I get a NEXUS card automatically?

You will not need to go for an interview, but you will still need to pay the fee and submit an application.


For paid assistance with NEXUS cards
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Canada Passport
Canadian Birth Certificate
Canadian Death Certificate
International Visas
Canadian Pardon
Permanent Resident Card
Citizenship Card
Fast Card
Global Entry
Travel Document
Related to Travel
Right of Citizenship
Work Holiday Visa
Marriage to a Foreigner
UK Certificates
US Waiver
British Passport
Canadian Visa
Canada Sponsorship

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